Privacy Policy

Macqueen Veterinary Centre Privacy Policy for Clients

Your privacy is taken very seriously, and we are committed to handling your personal information in a secure and responsible manner. We take reasonable and appropriate steps to protect the personal information that you share with us, from unauthorised access or disclosure, wherever your information may be held within our organisation or on its behalf.

We will only to use the information that we collect about you lawfully, in accordance with the General Data Protection Regulations (GDPR). For any further information you can contact the Information Commissioner’s Office (ICO) on:

Macqueen Veterinary Centre is registered with the Information Commissioner’s Office.

When you register with us or provide any of your personal details via our website, we may collect and store this information. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The type of information that may be collected and processed includes:

  • Identity data –  names, titles, gender, partner’s name
  • Contact data –  addresses, email addresses and telephone numbers
  • Financial data – may include bank account and payment card details
  • Transaction data –  details about payments
  • Technical data – may include login data, IP address
  • Marketing and communication data – including preferences in receiving marketing material

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • to allow us to deliver veterinary services to you and your pet – including dispensing medicines, sending medication and vaccine reminders etc
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • where we need to comply with a legal or regulatory obligation.

When you register with us you will consent to our using your data in this way. We will obtain specific consent from you for the purposes of sending marketing information to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We may have to share your personal data with outside parties for the following purposes:

  • Service providers who provide IT, telephone and system administration services
  • Credit providers and Direct Debit companies
  • Pet Insurance companies
  • Debt collection services
  • Diagnostic services and other veterinary practices who may get involved in the care of your pet.
  • Pet cremation services
  • Microchip registration companies
  • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting or processing activities in certain circumstances

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and third parties who have a business to need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

In the event of any suspected personal data breach we will notify you, and any applicable regulator, of such a breach within 72 hours, where we are legally required to do so.

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes though other means and the applicable legal requirements. Please note that HMRC require us to keep identifiable financial records for at least 6 years. Pet data and clinical records are not considered as personal data and will be retained for historical, financial and analytical purposes but will have all identifiable personal data removed after an appropriate time.

If you are aged under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to our website.

Under certain circumstances, you have rights under the data protection laws in relation to your personal data. These include the right to:

  • request access to, correction, erasure or transfer of your personal data
  • object to, or request restriction of, processing of your personal data
  • withdraw any previous consent

For all of these, there may be legitimate and overriding reasons why we may have to decline your request, but you will be given these reasons.

Further information about your rights can be obtained by visiting the ICO website:

Our website may include adverts and links to other websites of interest. Remember, once you have used any of these links to navigate away from our website, we have no control and therefore cannot be held responsible for how your data is collected or managed by these separate websites. Please consult their individual Privacy Policies and proceed with caution.

We use cookies on our website for our own internal purposes to track performance data so as to establish how members of the public use our website and we analyse the results in order to evaluate and improve our website and our online services. We do not collect and save personal information within these cookies and do not use them to identify individuals. By continuing to use our website we assume your agreement with the use of cookies in this way.

Thank you for reading this policy. If you have any further concerns or questions, please contact us through [email protected]

May 2018