We have referred many orthopaedic cases to Ian over the last few years and both ourselves and our clients have been extremely pleased with his treatment and handling of the cases.
Clients always remark on how approachable and friendly the practice is and that they feel involved in the decisions that are made regarding their pet’s treatment. Ian has been a great help in providing advice on cases and a second opinion on radiographs, he is very practical and knowledgeable about techniques that work well in the real world and not just in theory.
A.A MRCVS (Andover)
Dear Mr Macqueen,
I just wanted to write a note of thanks to yourself, Becky, and all of your staff for the amazing treatment and care provided to our dog, Kasper, recently…
We were so impressed with your service. To be able to bring our dog to you in the morning and have an examination, investigations and surgical treatment all within the day, therefore needing just the one general anaesthetic, was really convenient for us and much less stressful for Kasper.
The considerable amount of time you spent with us, both before and after Kasper’s treatment, meant that we completely understood all of the possible issues, options and outcomes and also how we might best manage Kasper in the future. Becky also telephoned us the day after Kasper’s surgery to check he was ok and we spoke again two weeks later. If only human patients got that much attention after hospital treatment!
Kasper is now like a new dog. There is absolutely no sign of lameness and he is now back to being a one year old active and happy dog again. It is such a relief!
I would be delighted for you to pass on our comments to anyone considering using your service – we cannot recommend you highly enough!
With thanks and best wishes
Ross was seen at Macqueens on referral from another orthopaedic specialist based in Hythe, after another referral practice failed to do proper diagnostic tests…
Macqueens tackled the problem with the correct open-minded and professional approach and after careful evaluation identified the damage to his spine that was causing him severe pain.
He underwent a surgical correction which has restored his quality of life and allowed Ross to resume his career as a successful Heelwork to Music competitor. Ross was treated with great kindness by all the staff at the practice and consequently made a good recovery and remains unafraid of visits to the vets. It has been my pleasure to recommend Macqueens to others facing orthopaedic problems with their dogs.
I have nothing but good to say about our dog, Meg’s stay with you, and in spite of all the worry about our precious dog,
I’m sure she would say the same were she in a position to do so.
She is now doing well and much enjoys her swims in our local river. I said on the form how good it was of you to contact us at home, and so reassuring to know we could contact you any time if necessary.
With best wishes and many thanks,
Macqueen’s practice is 100% dedicated to the care of animals entrusted to them…
They are all treated as if they belong to them, nothing is too much trouble.
We have a crazy Springer spaniel, Dave. Ian’s treatment and care for him is second to none. If you need advice or reassurance a phone call or e-mail is all it takes.
Dave has tested Ian’s skills on many occasions but always had a successful outcome. Ian is never too proud to ask for someone else’s advice.
Ian, Jacky and the whole team are just superb, thank you for everything you have done.
Linda & Jason & Dave
My Cat Bertie was recently referred to The Macqueen Veterinary Centre by my then local Vet as an emergency…
I am so grateful for the skill of the Vet who carried out the operation. The staff are professional, caring and friendly and I am happy to report that Bertie has recovered well and is back to normal. Thank you.
Anon via VetHelpDirect
Would give 10 stars if I could….
I was referred to Macqueens, and Tilly had to have surgery . The whole experience has been so amazing . Everyone is so helpful and friendly , and Ian explained everything. The following care has helped us look after Tilly. Would give 10 stars if I could.
Anon via VetHelpDirect
We have always said that Macqueen’s is an excellent veterinary practice, originally recommended to us by an animal physio when Beau was very young…
Ian and his staff have always been extremely caring and attentive to our lovely Labrador, and we doubt anywhere could match this.
Having had two very major operations (elbow replacements in his two front legs with just 5 months in between) Beau has recovered extremely well and, thanks to Ian, can now walk nearly normally.
We would like to thank Ian and all at Macqueen’s for looking after Beau so well. We would have no hesitation in recommending the Practice to anyone.
Kind Regards, Paul and Linda