Behind the scenes and at the end of a phone we have a team working from home with their new office buddies. 🐈🐕☎️👩💻
Have you got a new office buddy too?
Macqueen Vets updated their cover photo.
Macqueen Vets updated their profile picture.
Spending more time at home can be the perfect opportunity for you to strengthen the bond between you and your pets!
Here are 4 fun activities that you’re all sure to enjoy!
1️⃣ Play their favourite game – for dogs and cats alike, we know that there’s always that one favourite toy! Dogs usually love playing with balls, and interactive games, such as playing with a toy fishing rod can be very engaging for cats.
2️⃣ Hide their treats/food – this is great to mimic their natural hunting behaviour, and for those pets that are food-oriented, having to work to get their food can be extremely stimulating and rewarding.
3️⃣ Teach your pets some new tricks – this is a great activity for mental stimulation, and you can even teach your dog to help with some house chores, such as fetching dirty laundry, for example.
4️⃣ Time for some agility training – use common household objects and furniture to create an obstacle circuit and teach your pet how to navigate it.
What about you? How do you like to keep entertained at home?
We Want to reassure our clients that we are still open as follows: 🏥
🐾 Emergency and Urgent appointments will be seen at the practice, you will need to check in over the phone and please wait outside.
🐾 We have Vet Video Consultations for other appointments that are needed.
🐾 Our office hours have changed slightly and are for now 9am to 6pm with 24hr emergency care.
🐾 You will still be able to order and collect prescriptions and food.
🐾 1st and 2nd vaccinations will still go ahead in order to keep the pet population protected.
For our Healthy Pet Club Members:
🐾 You will still be able to order and collect your products and the vaccination boosters will be delayed for now.
🐾 Coming soon: Nurse Clinic video consultations, this will mean our Healthy Pet Club Members can still have their check ups with the nurses as part of their plans.
Thank you 👍 for your understanding during these new but difficult times.
COVID-19 UPDATE from Ian and Jacky
We would like to reassure our clients that, during these difficult times, we will be doing our all to support you and your pets' health.
We are still available, on the phone, at all times, 24/7 for advice.
Please call the surgery on 01380 728505 to discuss your concerns before coming in. We will still see any emergency and urgent cases and can give professional advice to avoid the need for unnecessary travel, where possible. We have a system for video consults with your own team of vets and nurses, watch this space.
If you are self-isolating we can arrange for deliveries of medications and pet food, if available.
Thank you for your co-operation, we are working to help to make the area a safer place for you, your pets, our team and the community as a whole.
Excess weight and obesity can have terrible consequences on your pets’ quality of life and health and can lead to other problems such as arthritis, diabetes and heart conditions.
As a rabbit owner, what can you do to prevent obesity in your bunnies?
🥬 Proper nutrition – provide your bunnies with a nutritionally balanced diet and make sure you are not overfeeding them;
🐇 Exercise – your bunnies should have plenty of space available to exercise, run, and hop around, as well as toys to keep them both physically and mentally stimulated;
⚖ Home checks – regularly check your pets’ weight, but also their body condition score. These can be valuable tools to help detect subtle variations early on;
🩺 Veterinary advice – even though rabbits are UK’s third most popular pets, there are still a lot of misconceptions and misinformation regarding their husbandry requirements. Talk to us! We can help you make sure your bunnies have everything they need!
CORONAVIRUS ADVICE FOR OUR CLIENTS
17th March 2020
Here at Macqueen Vets, we are taking COVID-19 very seriously and endeavouring to prevent its spread through our team, practice, and our clients. Please be assured that during this difficult time we will be taking every reasonable step to maintain our services and provide the best care for your pets.
Currently, we are not experiencing any significant staff shortages, but we are planning ahead for unexpected events. We appreciate that you are taking the time to read our guidelines below and for your consideration of our staff, other visitors and their health alike.
When you come to the surgery:
• We have now introduced a SOCIAL DISTANCING POLICY to try to reduce contact between clients and staff.
• To reduce the numbers of people waiting in the surgery at any one time, and therefore
the spread of infection, please let us know when you have arrived outside the surgery,
preferably by telephone, and we will call you in as soon as the vets or nurses are available to see you.
• Please make use of the hand sanitisers on reception, as this is one of the most effective
ways of minimising spread of the disease.
• If at all possible, we would also like to avoid cash payments at this time.
We kindly request owners not to bring their pets to the surgery if:
• you, or members of your household, are self-isolating because of a suspected or
confirmed case of COVID-19.
• you or a family member are self-isolating and have a routine appointment booked. Please
let us know so we can consider delaying any routine treatments to a more appropriate
time or making alternative arrangements.
• you have been confirmed, are suspected of COVID-19, or are self-isolating, and urgently
need your pet to see a veterinary surgeon, please arrange for a friend or family member
from outside your household to bring your pet to the surgery. We may not be able to
make home visits in these circumstances. Please see further advice at the end of this
We are also concerned to maintain our services for our most vulnerable clients. While we are hoping that all of our clients stay healthy, we also think that having a plan in place gives great peace of mind. If you are in the category of ‘vulnerable’ (and we appreciate the official guidelines are changing rapidly) please consider taking the following steps.
• Please make a plan for your pet’s everyday care in the event that you are taken
into hospital. This way you can be reassured that you will have nothing to worry
about for your pet’s wellbeing.
• If you live alone, please ensure that there is a friend or family member who has
a key to your house, in the event that your pet needs care in your absence.
• Please share any concerns about your plans with us, we are here to help.
• Please consult the NHS and government websites for your personal health
advice. In the unlikely event that you are diagnosed positive for the coronavirus:
• If your pet requires care, wash your hands before and after any interaction with them.
• Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with your dog walker and making sure that they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through
environmental contamination on their fur – there is no evidence that pet animals can
spread the disease or that they become sick themselves.
• If your pet shows any signs of illness, please call us for advice, before coming to the
• If your pet requires emergency treatment, call us for further advice. Do not bring your
pet to the surgery unless the vet instructs you to. You may need to arrange for someone
else to transport your pet for treatment. We may not be able to make home visits in
This situation is evolving and changing rapidly, so we will continue to monitor the situation and update these guidelines as necessary. We really appreciate your co-operation.
Thank you for your patience and taking the time to read this. We will endeavour to provide you and your pet the best possible care during this difficult time.
from Ian, Jacky and the Team
This is a Facebook demo page created by plugin automatically. Please do not delete to make the plugin work properly.