TERMS AND CONDITIONS

The Healthy Pets Club is a rolling annual preventative healthcare programme. The Healthy Pet Club is not an insurance policy.

• Your subscription constitutes an agreement between you and Macqueen Veterinary Centre. Membership and benefits are not transferable to another practice.
• Healthy pets Club members will receive discounted products and services during the course of their membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.
• When you take out your subscription, Easy Direct Debit (Macqueen Veterinary Centre) will collect your first month’s payment Direct Debit on the selected date requested, alternatively 4 working days if no date is selected. Subsequent payments will be collected via monthly Direct Debit.
• We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank statements will show a payment to Easy Direct Debits. For the avoidance of doubt, your agreement is with Macqueen Veterinary Centre. Easy Direct Debits Limited merely provide support to the practice, which includes transferring your payments.
• The monthly subscription fee for your pet will be determined by its species and adult weight.
• Of course, your pet can still receive treatment outside the scope of your membership and this will be charged in accordance with the practice’s normal fees, terms and conditions.
• These terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in your membership. That literature forms part of these terms and conditions.
• Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring you apply / administer your pet’s treatment to ensure they remain free of parasites. We will need to see your pet at regular intervals so that we can check their health and renew their prescription.
• Membership for each pet will renew automatically on the anniversary of the date that your pet’s subscription began, unless your vet advises that there should be a change in your pet’s treatment.
• We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.
• In between our annual fees review, your pet’s monthly fees may also change as your pet’s weight changes. A change in fees due to a change in weight will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
• Failed Direct Debit payments, e.g. because of a lack of available funds, cause a significant increase in administration costs for the practice. We do not charge for this service but will inform you in writing if this is to change. 3 failed payments will result in your plan being cancelled.
• After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.
• If the second payment request also fails, . We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your subscription will be cancelled automatically and your pet will no longer receive the associated benefits or any discounts which have been applied.
• If your subscription is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products or services received during the course of your subscription, minus any subscription payments received to date.
• . If your account has regular monthly missed payments, or more than once cancelled agreement we reserve the right to refuse rejoining or cancelling the plan altogether. Ending our agreement / cancelling your membership:

Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ