Last updated: 22-03-2020

Here at Macqueen Vets, we are taking COVID-19 very seriously and endeavouring to prevent its spread through our team, practice, and our clients. Please be assured that during this difficult time we will be taking every reasonable step to maintain our services and provide the best care for your pets. 

Currently, we are not experiencing any significant staff shortages, but we are planning ahead for unexpected events. We appreciate that you are taking the time to read our guidelines below and for your consideration of our staff, other visitors and their health alike.

When you come to the surgery:

  • Please make use of the hand sanitisers on reception, as this is one of the most effective ways of minimising spread of the disease. 
  • If at all possible, we would also like to avoid cash payments at this time.
  • To reduce the numbers of people waiting in the surgery at any one time, and therefore the spread of infection, please let us know when you have arrived outside the surgery, preferably by telephone, and we will call you in as soon as the vets or nurses are available to see you. 
  • We ask if only one person accompanies your pet into the surgery. Please could all other friends and family wait in the car
  • In some cases, we can bring your pet into the building, examine them and communicate by phone or videophone while you wait outside

We kindly request owners not to bring their pets to the surgery if:

  • You, or members of your household, are self-isolating because of a suspected or confirmed case of COVID-19.
  • You or a family member are self-isolating and have a routine appointment booked. Please let us know so we can consider delaying any routine treatments to a more appropriate time or making alternative arrangements. 
  • You have been confirmed, are suspected of COVID-19, or are self-isolating, and urgently need your pet to see a veterinary surgeon, please arrange for a friend or family member from outside your household to bring your pet to the surgery. We may not be able to make home visits in these circumstances. Please see further advice at the end of this document.

We are also concerned to maintain our services for our most vulnerable clients. While we are hoping that all of our clients stay healthy, we also think that having a plan in place gives great peace of mind. If you are in the category of “vulnerable” (and we appreciate the official guidelines are changing rapidly) please consider taking the following steps.

  • Please make a plan for your pet’s everyday care in the event that you are taken into hospital. This way you can be reassured that you will have nothing to worry about for your pet’s wellbeing.
  • If you live alone, please ensure that there is a friend or family member who has a key to your house, in the event that your pet needs care in your absence. For more advice, you can visit the older owners page
  • Please share any concerns about your plans with us, we are here to help.
  • Please consult the NHS and government websites for your personal health advice. 

In the unlikely event that you are diagnosed positive for the coronavirus:

  • If your pet requires care, wash your hands before and after any interaction with them.
  • Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with your dog walker and making sure that they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur – there is no evidence that pet animals can spread  the disease or that they become sick themselves.
  • If your pet shows any signs of illness, please call us for advice, before coming to the surgery.
  • If your pet requires emergency treatment, call us for further advice. Do not bring your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment. We may not be able to make home visits in these circumstances.


This situation is evolving and changing rapidly, so we will continue to monitor the situation and update these guidelines as necessary.  We really appreciate your co-operation. 

Thank you for your patience and taking the time to read this. We will endeavour to provide you and your pet the best possible care during this difficult time. 

Thank you 


Ian, Jacky and the Team