Here at Macqueen Vets, we are taking COVID-19 very seriously, and are endeavouring to prevent its spread through our team, practice, and our clients. Please be assured that during this difficult time we will be taking every reasonable step to maintain our services and provide the best care for your pets.
We appreciate that you are taking the time to read our guidelines below and for your consideration of our staff, other visitors and their health alike.
Ian, Jacky and the Team
Although the lockdown restrictions have been eased, for everyone’s safety, we are still working under safe principles, with social distancing and by reducing person-to-person contact as much as possible. We continue to keep our practice building closed to clients. All our consultations are carried out without the owner present: we will collect your pet from the car park, and the vet will carry out a full exam in the consulting room and discuss their findings with you via telephone and video.
If you’d like to see our COVID-19 Risk Assessment, please click here.
- PetsApp webchat service: message us at any time to make appointments, ask questions, let us know you are in the car park or order food and medicines. The app can be downloaded from here.
- Remote Consulting: We can also offer a consultation with a vet by telephone or via our webchat and video portal, PetsApp. We can often avoid the need for you to bring your pet to the surgery and, during this pandemic, we are permitted to prescribe medicines and treatment remotely.
- Healthy Pets Club: now with Free Product Delivery
- Our Vet Shop: postal delivery for parasite control and food – please call to enquire & order (online ordering COMING SOON)
If you need to come to the surgery:
• To reduce the numbers of people waiting at the surgery, and therefore the spread of infection, please give us a call or send us a PetsApp message when you have arrived outside the surgery, and we will let you know as soon as the vet or nurse is available to see you.
• We will ask you to remain in your car while the vet or nurse brings your pet into the building and examines them. Cats and rabbits should be in a secure, clean basket and dogs on a lead that can easily be removed. The vet will then communicate with you by phone or video call. Please be sure to have a working phone with you.
• You will be requested to pay at the time. We can accept all major credit cards remotely. We are not taking cash or cheque payments at this time.
This video shows what social distancing measures we have in place so you know what to expect:
Our team has been working hard to call our clients to offer booster appointments that were due during lockdown. There was a big waiting list! but we are doing well and are now contacting August boosters. If you are wondering if your pet is due a booster and annual health check, or you are concerned that you haven’t had a call, text or email from us, then please do send us a PetsApp message, or call 01380 728505.
We are now able to offer all routine surgery including laparoscopic (keyhole) bitch spays.
We can now offer a free upgrade to postal delivery on all your parasite control products. Our nurses continue to offer free nurse consultations by video.
When appropriate the medication health check may be carried by video consult. Please give us 48hrs notice to process medicine requests. We are also happy to personally deliver medicines.
We kindly request owners not to bring their pets to the surgery:
• if you, or members of your household, are self-isolating because of a suspected or confirmed case of COVID-19.
• if you have been confirmed, are suspected of COVID-19, or are self-isolating, and urgently need your pet to see a veterinary surgeon, please arrange for a friend or family member from outside your household to bring your pet to the surgery. We may not be able to make home visits in these circumstances. Please see further advice at the end of this document.
Clients who are shielding
We are also concerned to maintain our services for our most vulnerable clients. While we are hoping that everyone can stay healthy, we believe that having a plan in place gives great peace of mind. If you are in the category of ‘vulnerable’ (and we appreciate the official guidelines are changing rapidly) please consider taking the following steps:
• Please make a plan for your pet’s everyday care in the event that you are taken into hospital. This way you can be reassured that you will have nothing to worry about for your pet’s wellbeing.
• If you live alone, please ensure that there is a friend or family member who has a key to your house, in the event that your pet needs care in your absence. For more recommendations, please see our advice for older owners.
• Please share any concerns about your plans with us, we are here to help.
• you can consult the NHS and government websites for your personal health advice.
If you are diagnosed positive for the coronavirus:
• If your pet requires care, wash your hands before and after any interaction with them.
• Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with your dog walker and making sure that they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur or lead – there is no evidence that pet animals can spread the disease or that they become sick themselves.
• If your pet shows any signs of illness, please call us for advice, before coming to the surgery.
• If your pet requires emergency treatment, call us for further advice. Do not bring your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment. We may not be able to make home visits in these circumstances.
This situation is evolving and changing rapidly, so we will continue to monitor the situation and update these guidelines as necessary. We really appreciate your co-operation.
We will continue to endeavour to provide you and your pet the best possible care during this difficult time.
Ian, Jacky and the Team
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